What service does Hienfeld provide?
Thomas: W.A. Hienfeld B.V. is a Dutch company that provides niche insurance solutions for customers with specific and uncommon needs. Our expertise is in underwriting and managing risks in various niche markets.
What challenges is your company seeking to solve?
Thomas: One of the main challenges that our company is facing is how to deliver a travel insurance product that meets the needs and expectations of our customers. We want to offer comprehensive and flexible coverage that can protect travellers from various risks. Moreover, we want to help our customers fulfil their duty of care obligations towards their employees who travel abroad for work. This means providing them with access to reliable and timely information, assistance, and support in case of any issues or incidents during their trips.
What was it like before you started using Hozint?
Thomas: Before using Hozint, Hienfeld was limited in its ability to assist its policyholders in managing their risks. The company only offered insurance products but did not have access to reliable and timely information on emerging threats and crises that could affect our clients. Hienfeld lacked the tools and expertise to monitor, analyze and communicate the potential impact of various threats to our customers.
What problem(s) were you trying to solve with Hozint?
Thomas: Hozint is a trusted partner that provides us with relevant and timely information on global security risks, which we use to enhance our travel app for our insurance customers. This app helps them to stay safe and informed while travelling abroad. As a niche insurer, we do not have the resources or expertise to collect and update this information ourselves, so we rely on Hozint’s service to solve this problem.
What made you choose Hozint among other providers?
Thomas: One of the main reasons we chose Hozint over other alternatives is their flexible and affordable pricing model. It allows us to offer our policyholders a comprehensive and timely service that is tailored to their specific needs and risks. Hozint’s risk intelligence services enable us to monitor and analyze global threats and incidents that may affect our clients and to communicate with them effectively and efficiently.
How easy was it to get started with Hozint?
Thomas: We were able to get started with Hozint quickly and smoothly, thanks to their API that matched our mobile app requirements and their responsive technical support. Hozint’s team was always ready to help us with any questions or issues we had during the integration process.
If you had to choose one, what would be your favourite feature of our risk intelligence service? How has it made your life easier?
Thomas: One of the most valuable features of Hozint’s risk intelligence service is the Country Risk Assessments. These assessments provide comprehensive and timely information on various types of risks that affect different destinations around the world. Whether it is travel security, terrorism, crime, political violence, health & epidemic, natural hazards or transportation, our clients can rely on Hozint to deliver accurate and actionable insights that help them make informed decisions and mitigate potential threats. The Country Risk Assessments have made our clients’ lives easier by reducing uncertainty, enhancing preparedness and increasing confidence when travelling or doing business abroad.
What kind of support did you receive from our team while using our product/service?
Thomas: We received excellent support from the Hozint team while using their service. They were always responsive, helpful and attentive to our needs and feedback. Hozint helped us to develop new products that meet the expectations and requirements of our policyholders. We appreciate their expertise and innovation in the field of horizon scanning and risk analysis.
What is the main reason for you to recommend Hozint?
Thomas: The main reason for me to recommend Hozint is their excellent collaboration skills. They are able to understand the specific needs of their clients and deliver tailor-made solutions. They communicate effectively and efficiently throughout the project, ensuring that the expectations are met and the feedback is incorporated. Hozint is a reliable and trustworthy partner for any custom work.
If there’s one word you could use to describe your experience with us, what would it be and why?
Thomas: The word that best describes my experience with Hozint is tailor-made. Hozint delivers a service that meets our specific needs and preferences, without sacrificing the quality or reliability of our work. They have shown a great level of flexibility, creativity and attention to detail in every aspect of our collaboration. They have also communicated effectively and promptly, ensuring that we were always informed and satisfied with the progress and outcomes. We appreciate their professionalism and dedication to excellence.